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目录第十三章培训计划及其他优惠条款································0一、技术培训·········································01.1综合布线系统·······································11.2计算机网络系统······································11.3公共广播系统·······································41.4有线电视系统·······································51.5安全防范系统·······································51.6LED大屏幕显示及触摸屏系统·································61.7UPS电源系统········································61.8楼宇设备监控系统·····································71.9防雷接地系统·······································81.10会议系统·········································81.11手术示教系统·······································91.12ICU门禁及监视系统····································101.13综合管线系统·······································101.14停车管理系统·······································11二、服务体系·········································112.1客户服务中心·······································122.2服务信息管理系统·····································122.3服务请求处理·······································142.4服务质量管理·······································142.5资源配备·········································152.6服务管理·········································15第十三章培训计划及其他优惠条款一、技术培训为了使业主能对整个弱电系统能有全面的了解，给使用者提供技术指导，使得业主有能力处理常见故障，并消除各个弱电系统因使用或操作不当而引起的故障，减少突发故障的发生，以利于整个工程的良好使用和及时维护，我们制定了以下的培训计划。我公司负责培训人员全部具备同类五年以上的工程经验。各系统培训均由本公司提供免费培训（需要厂家发证书的只酌情收取付给厂家的证书费用）。在培训开始之前，本公司会先提出培训计划，编写培训教材，由业主方确认后再实施培训。培训完成，使培训人员能达到正确操作和维护的上岗条件。制定培训计划是为了确保本工程能等到顺利的运行，并为使用者提供技术指导，以利于工程的良好使用和及时维护。①为使业主对设备能够有效使用和正确操作、维护，我司有责任对业主指派的操作维护人员进行培训，培训内容包括理论培训和实际操作培训以及买方指定的认证培训。②培训开始之前，应提出培训计划，编写培训教材，由业主确认后实施培训。③负责使接受培训的人员达到能正确操作和维护的上岗资格。④设备通过业主接收后，卖方需协助业主建立起维护和维修制度。制定安全保障预案。针对本会议系统工程及以上宗旨，我公司的培训内容为：第一步培训：在设备进入现场前，我公司将安排用户代表、监理代表及使用人员对设备进行进场前的货物检验，同时对使用人员进行初...