家政钟点工绩效考核与薪酬体系研究——以上海云家政为例目录摘要....................................................................................................IABSTRACT....................................................................................II引言....................................................................................................1一、研究背景....................................................................................1二、家政钟点工绩效考核与薪酬体系现存问题............................2（一）绩效考核制度形同虚设...........................2（二）绩效考核指标的设置缺乏科学性...................2（三）家政钟点工的薪酬水平与所提供的服务不对等.......3（四）薪酬管理制度缺少激励性.........................3三、家政钟点工绩效考核与薪酬体系现存问题的相关原因........3（一）绩效考核方案难以执行...........................3（二）绩效考核指标体系未基于对钟点工职位的全面分析...4（三）薪酬管理制度混乱...............................4（四）薪酬管理制度与绩效考核结果脱节.................5四、家政钟点工绩效考核与薪酬体系现存问题的对策................5（一）转变绩效考核观念...............................5（二）基于对家政钟点工职位的全面分析，完善绩效考核指标体系......................................................6（三）加强对家政钟点工薪酬管理制度的监督.............6（四）将绩效考核结果与薪酬水平紧密结合，提升激励作用.6五、展望............................................................................................7结语....................................................................................................7致谢....................................................................................................8参考文献............................................................................................9附录..................................................................................................10摘要由于家政钟点工的服务难以标准化，所以很容易出现钟点工“磨洋工”的现象，从而引起劳动纠纷。因此，绩效考核与薪酬体系的重要性在高速发展的家政服务业是不言而喻的。本文以自己亲身体验的上海云家政公司为例，从绩效考核与薪酬体系的研究思路出发,结合家政钟点工这一工种的特殊性,探讨家政钟点工的绩效考核与薪酬体系方面的现存问题，分析研究这些问题的相关原因,并提供建设性的建议，以缓和家政钟点工与雇主之间紧张的劳动关系。关键词：家政钟点工；绩效考核；薪酬体系IABSTRACTAsisknowntoall,it’sdifficulttostandardizethehouseholdserviceofthehour-paidworkers.Asaresult,it’sliableforthehour-paidworkerstoslackonthejob,whichislikelytocausedisputesoflaborrelations,sothatthesystemoftheperformanceandcompensationmanagementgraduallymanifeststhenecessityofitsexistenceinthehouseholdserviceindustry.ThethesisistotakemyexperienceinShanghaiCloudHouseholdCompanyasanexampletoresearchonthehour-paidworkers’performanceappraisalandcompensationsystem.Besides,consideringtheuniquenessofthehour-paidworkersinthehouseholdserviceindustry,existingproblemsandrelatedsourcesofthehour-paidworkers’performanceappraisalandcompensationsystemwillbeanalysed,andconstructivesuggestionswillbegivenaswell,inordertoeasetensionsoflaborrelationsbetweenemployeesandemployers.Keywords:thehour-paidworkersinthehouseholdserviceindustry;performanceappraisal;compensationsystemII引言自从2013年以来，家政O2O逐渐升温，变成了一个非常热门的话题。据不完全统计，截至2016年底，家政服务业务已经超过了1.3万亿，这么一个相当庞大的...
