ICS03.080A12DB37山东省地方标准DB37/T1997.5—2011物业服务规范第5部分：写字楼物业2011-12-14发布2012-01-01实施山东省质量技术监督局发布DB37/T1997.5—2011目次前言.................................................................................III1范围................................................................................12规范性引用文件......................................................................13基本要求............................................................................13.1服务机构........................................................................13.2人员............................................................................13.3财务管理........................................................................13.4档案管理........................................................................23.5保密管理........................................................................23.6节能管理........................................................................24顾客服务............................................................................34.1接待服务........................................................................34.2信报服务........................................................................34.3迁入迁出服务....................................................................34.4装修服务........................................................................34.5报修服务........................................................................34.6特约服务........................................................................35房屋维修与管理......................................................................46共用设备设施维修与管理..............................................................46.1公共照明........................................................................46.2供变电系统......................................................................46.3电梯............................................................................56.4空调系统........................................................................56.5给排水设施......................................................................66.6楼宇自动化系统..................................................................66.7电子巡更及防盗报警系统..........................................................66.8监控系统........................................................................66.9车库管理系统....................................................................66.10广播、会议背景音响.............................................................76.11避雷系统.......................................................................76.12消防设施.......................................................................76.13网络与通讯设备.................................................................77秩序维护服务........................................................................87.1人员要求........................................................................8IDB37/T1997.5—20117.2出入管理........................................................................87.3监控............................................................................87.4巡查............................................................................87.5车辆停放管理....................
