论我国网络购物消费者权益的法律保护摘要：线上买卖作为新兴的经济交往类型，比起来以前的经济交往类型，它突破了买卖双方面对面进行的局限、买卖标的在交易时不再拘泥于实物、数字化、信息化、线上支付实现异地接收及时又快捷、交付更有安全保障。但与此同时，线上买卖迅速发展，因为标的物的虚拟和买卖双方不能面对面的特点，让买者不能充分了解标的物的实际情况，买方的个人信息会被披露，在受骗后很难要求店家赔偿，但是现阶段针对这一领域的条文还存在很大的漏洞和不足。所以，必须完善相关条文、让买方知情权确定化、并新添买方无条件退货退款权利、完善线上买卖纠纷解决体系等来弥补关于线上买卖这一领域中对买方提供保护的不足。本文在基于现阶段的困境，针对线上买卖的法律关系，就线上买卖中保护买方权利存在的问题及对策进行了探讨。关键词：网络购物；消费者权益保护；消费者知情权AbstractOnlineasanewtypeofeconomicexchanges,businesstype,comparedtopreviouseconomicexchangesitbreakthroughthelimitationofbuyersandsellersfacetofacefortrademarkwhentradingisnolongerconstrainedbydigitalinformationonlinepaymentbeyondthephysicalhavemoresecurityreceivetimelyandquickdeliveryOnlinebusinessisdevelopingrapidly,butatthesametime,becausethesubjectmatterofthevirtualandthecharacteristicsofbuyersandsellerscan'tfacetoface,letthebuyercan'tfullyunderstandtheactualsituationofthesubjectmatter,thebuyer'spersonalinformationwillbedisclosed,itisdifficulttodemandcompensationfromtheownerinrealizing,butatthisstagefortheprovisionofthisfieldisstillalotofloopholesanddeficienciesSo,mustperfecttherelevantprovisionsTomakethebuyer'srighttoknowAndnewbuyerunconditionalreturnrefundrightperfectonlinetradingdisputessettlementsystemandsoontomakeupaboutonlinebusinessinthisareatoprovideprotectionforthebuyerInthispaper,basedonthepresentstage,accordingtothelegalrelationshipofonlinetrading,onlinetransactiontoprotecttherightsofthebuyerintheexistingproblemsandcountermeasuresarediscussedinthispaperKeywords:onlineshopping,consumers'rightsandinterestsprotection,consumers'righttoknow.Abstract.....................................................................................................................II前言...........................................................................................................................1一、网络购物消费者权益相关概念界定................................................................1（一）网络购物消费者权益概述....................................................................11.网络购物的定义.....................................................................................12.网络购物消费者的含义..........................................................................23.网络购物消费者权益的含义..................................................................2（二）网络购物消费者特征............................................................................2二、网络购物消费者权益保护存在的法律问题及原因........................................2（一）网络购物消费者权益保护存在的问题.................................................21.知情权.....................................................................................................32.公平交易权.............................................................................................33.安全保障权.............................................................................................34.获得赔偿权.........................................................................
