摘要随着我国经济的快速发展和人民的生活水平的不断提高，人们的购物方式从以前的单一购物模式逐渐朝着多样化的角度发展。在此背景下，促进了物流行业的突飞猛进，快递企业的蒸蒸日上。但是在面临着巨大的市场竞争压力下，如何创造更多的利润，获得更大的盈利空间，是每一个物流企业普遍关系的问题。据研究发现，配送效率低下，配送成本高是制约快递行业发展的结症。“最后一公里”作为配送的末端环节，在整个物流运输成本中占有很大的比重，因此成为了每一个快递企业提高其竞争力的关键环节。本文以顺丰企业“最后一公里”配送现状为背景进行研究，发现其存在服务质量低、配送成本高、配送基础设施不完善、缺乏专业的物流人才、仓库管理混乱等问题。并基于这五个角度提出了提高服务质量、降低配送成本、改善基础设施、培养专业的物流人才、加强仓库管理等策略，为其他物流企业“最后一公里”配送的优化提高参考意见。关键词：物流，最后一公里，配送，顺丰AbstractWiththerapiddevelopmentofChina'seconomyandthecontinuousimprovementofpeople'slivingstandards,people'sshoppingmethodshavegraduallyevolvedfromtheprevioussingleshoppingmodeltoadiversifiedperspective.Inthiscontext,thelogisticsindustryhasbeenadvancingbyleapsandbounds,andtheexpressdeliverycompaniesareflourishing.However,underthepressureofhugemarketcompetition,howtocreatemoreprofitsandobtainmoreprofitablespaceisacommonproblemforeverylogisticsenterprise.Accordingtotheresearch,lowdistributionefficiencyandhighdistributioncostaretheconstraintsthatrestrictthedevelopmentoftheexpressdeliveryindustry.Astheendlinkofdistribution,“thelastmile”hasalargeproportioninthewholelogisticstransportationcost,soithasbecomeakeylinkforeachexpressdeliveryenterprisetoimproveitscompetitiveness.Basedonthebackgroundofthe“lastmile”distributionofSFEnterprises,thispaperfindsthatthereareproblemssuchaslowdistributionservicequality,highdistributioncostandimperfectinfrastructure.Basedonthesethreeperspectives,thepaperproposesdifferentdistributionmethodsfordifferentcustomers,realizesvisualdistributionservices,developsjointdistribution,utilizesdronedistributionandmakesfulluseofmoderninformationtechnology,anddistributesthelastmileoflogisticsenterprises.Optimizationtoimprovethereference.Keywords:logistics,lastmile,distribution,SF目录一、绪论............................................................................................................................1二、“最后一公里”的概述及顺丰物流配送现状........................................................1（一）调查对象........................................................................................................2（二）数据处理与分析............................................................................................3三、顺丰物流“最后一公里”配送常见的问题............................................................4（一）服务质量低....................................................................................................4（二）配送成本高....................................................................................................4（三）配送基础设施不完善....................................................................................5（四）缺乏专业的物流人才....................................................................................6（五）仓库管理混乱................................................................................................6四、提高顺丰物流“最后一公里”配送效率的建议...........................................
