ICS03.080A12DB37山东省地方标准DB37/T1997.7—2011物业服务规范第7部分：工业园区物业2011-12-14发布2012-01-01实施山东省质量技术监督局发布DB37/T1997.7—2011目次前言..................................................................................II1范围................................................................................12规范性引用文件......................................................................13基本要求............................................................................13.1服务机构........................................................................13.2人员............................................................................13.3规章制度........................................................................13.4财务管理........................................................................23.5档案............................................................................24顾客服务............................................................................24.1接待服务........................................................................24.2迁入迁出服务....................................................................34.3装修管理服务....................................................................34.4报修服务........................................................................34.5特约服务........................................................................35房屋与共用设备设施维修与管理........................................................35.1房屋维修与管理..................................................................35.2共用设备设施维修与管理..........................................................35.3标识管理........................................................................46秩序维护服务........................................................................46.1人员要求........................................................................46.2出入管理........................................................................46.3监控............................................................................46.4巡查............................................................................46.5车辆运行及停放管理..............................................................56.6货物装卸管理....................................................................57突发事件处理........................................................................58消防管理服务........................................................................59保洁服务............................................................................610绿化服务...........................................................................611环境污染控制.......................................................................612监督与投诉.........................................................................6IDB37/T1997.7—201112.1服务意见征询...................................................................612.2服务监督.......................................................................612.3投诉处理.......................................................................6IIDB37/T1997.7—2011前言DB37/T1997《物业服务规范》分为七个部分：——第1部分：住宅物业；——第2部分：中小学物业；——第3部分：高校物业；——第4部分：医院物业；——第5部分：写字楼物业；——...
