1厦门好邦伲家政服务有限公司爱在好邦伲帮他也帮你保姆培训教材（内部使用）行政人事部编制2013.12.22厦门好邦伲家政服务有限公司爱在好邦伲帮他也帮你目录第一章公司企业文化，规章制度....................................................................................................................31.公司企业文化.................................................................................................................................................32.家政服务员入职流程......................................................................................................................................33.家政服务员营业厅待岗规范..........................................................................................................................44.家政服务员家庭服务守则..............................................................................................................................4第三章家政服务员道德修养、行为准则........................................................................................................51.家政服务员应遵循的职业道德......................................................................................................................52.家政服务员的行为准则..................................................................................................................................63.家政服务员怎样培养自己良好的道德品质..................................................................................................7第四章家政人员从业心态、礼貌礼仪............................................................................................................71.家政服务员的从业心态..................................................................................................................................72.礼貌礼仪的基本知识......................................................................................................................................93.日常生活礼节.................................................................................................................................................94.塑造家政服务员良好的职业形象................................................................................................................105.家政服务工作百忌........................................................................................................................................11第五章家居保洁.............................................................................................................................................121.家居保洁标准...............................................................................................................................................122.家居保洁程序........................................................................123.家居保洁步骤...............................................................................................................................................124.客厅保洁服务流程.......................................................................................................................................135.厨房保洁服务流程.......................................................................................................................................146.卫生间保洁服务流程..................................................
