1目录一、会务人员定义及职责............................................................................................1一）会务人员的定义................................................................................................1二）会务人员岗位职责............................................................................................11、会议服务：......................................................................................................12、区域环境卫生、节能、物品管理维护..........................................................2二、会务礼仪................................................................................................................2一）仪容仪表............................................................................................................2二）服务礼仪：........................................................................................................3三、会务服务标准........................................................................................................4一）确认会议需求....................................................................................................4二）会前准备............................................................................................................51、流程..................................................................................................................52、会前准备各项工作完成时间：......................................................................5三）会中服务：........................................................................................................91、流程：..............................................................................................................92、操作方法：......................................................................................................9四）会后清理流程..................................................................................................111、流程：............................................................................................................111）每场会议结束后的清理流程：....................................................................112）每周一次大清扫流程：................................................................................112、操作方法：....................................................................................................12四、会务其他专业知识补充......................................................................................15一）座次排序知识..................................................................................................15（一）主席台座次排序：......................................................................................15（二）洽谈会议的排序（主方与客方的排序）..................................................16二）泡茶知识..........................................................................................................17（一）基础知识：..................................................................................................17（二）茶叶的分类及冲泡方法：..........................................................................201、绿茶................................................................................................................202、红茶......................
