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HotelEnglishCodeCourseware•Englishcodeforhoteldepartment•Englishcodeforhotelfacilities•Englishcodeforhotelpositions•HotelEnglishTerminologycontents目录CHAPTEREnglishcodeforhoteldepartment01ReceiverResponsibleforcheckingguestsinandout,handlingpayments,andprovidinginformationaboutthehotelBellmanAssistsguestswiththeirluggage,providetransportationservices,anddirectgueststotheirroomsorotherdestinationswithinthehotelConciergeProvidesguestswithinformationaboutlocalattractions,accommodations,andeventsTheycanalsoassistwithmakingreservationsandprovidingotherservicesFrontOfficeDepartmentMaidResponsibleforcleaningguestrooms,changinglines,andmaintainingthecleanlinessofthehotelLaundryAttendantResponsibleforhandlingguestlines,towels,andotherLaundryitemsTheyensurethatallitemsarecleanandingoodconditionsbeforereturningthemtoguestsValetAssistsguestswithparkingtheirvehicles,retrievekeysorotheritemsleftinvehicles,andprovideothertransportationservicesHouseeepingDepartmentCHAPTEREnglishcodeforhotelfacilities02010203RestaurantArestaurantinahotelwhereguestscanenjoyafullcoursemealThemenucurrentlyincludesavarietyofdishesandbeveragesCafeteriaAself-servicerestaurantinahotelwhereguestscanchoosefromavarietyofhotandcolddishes,aswellasbeveragesItisoftenopenforbreakfast,lunch,anddinnerBarAplaceinahotelwhereguestscanenjoyalcoholicandnonalcoholicbeverages,eitheratthebaritselforattablesItoftenprovidesacasualatmosphereforgueststosocializeCateringfacilitiesAswimmingpoollocatedwithinahotel,commonlyusedindoororsemiindoorItprovidesguestswithaplacetoswimandrelaxAspainahoteloffersvariousspatreatmentsandrelaxationservices,suchasmass,legal,andbodytreatmentsItprovidesguestswithapamperingexperienceAGyminahoteloffersvariousfitnessequipmentandclassesforgueststostayfitandhealthyduringtheirstayItoftenincludescarmachines,weights,andclassessuchasyogaandaerosolsSwimmingPoolSpaGymLeisurefacilitiesCHAPTEREnglishcodeforhotelpositions03Responsibleforgreetingguests,handlingcheckinsandouts,andprovidinginformationaboutthehotelandlocalareaHandleguestreservations,confirmroomavailability,andupdatethereservationsystemFrontOfficePositionReservationsAgentFrontDeskAgentResponsibleforcleaningguestrooms,makingbeds,restockinglines,andensuringguestcomfortHousekeeperHandlethecleaningandpressingofguestlines,towels,anduniformsLaundryAttendantPositionintheHousekeepingDepartmentCHAPTERHotelEnglishTerminology04Bookingandcheck-interminationTheprocessofservicingaccommodationatahotelTheprocessofregistrationandreceivingroomassignmentatahotelAconfirmedbookingatahotelTheactofcancelingareservationBookingCheckinReservationCancellationThereceptiondeskwhereguestscheckinandoutFrontDeskAservicethatprovidesfoodanddrinkstoguestsintheirroomsRoomServiceAservicethatprovidescleaningandpressingofclosuresLaundryServiceAservicethatprovidesinformationandassistancetoguestsConciergeServiceCommonservicetermsTHANKS感谢观看