影响城市轨道交通运营的乘客行为分析影响城市轨道交通运营的乘客行为分析摘 要由于城市轨道交通具有对运行轨道独占性的显著特点，运营中产生的影响有累积放大效应。作为轨道交通直接服务对象的乘客，其本身对运营产生的影响不容忽视。研究乘客既是维护运营安全、准点的需要，也是为乘客提供优质服务的需要。通过对城市轨道交通乘客构成以及对运营产生不良影响的乘客行为的分析，提出了引入全新的服务理念、提高应变的处置能力、加强对乘客心理、行为模式的研究，加速对重点设施设备的改造,完善相关法律法规，加强与乘客交流互动等一系列的解决对策。关键词 城市轨道交通/乘客构成/乘客行为/分析I影响城市轨道交通运营的乘客行为分析Analysis of Passenger Behavior Affecting Urban Rail Transit OperationAbstractBecause the urban rail transit has the remarkable characteristic of monopoly on the running track, the influence produced in the operation has the cumulative amplification effect. As the direct service object of rail transit, passengers themselves have an important impact on the operation. Studying passengers is not only the need to maintain operational safety and punctuality, but also the need to provide passengers with high-quality services. Based on the analysis of passenger composition and passenger behavior which have adverse effects on the operation of urban rail transit, a series of solutions are put forward, such as introducing a new service concept, improving the ability of handling emergency, strengthening the study of passenger psychology and behavior mode, accelerating the transformation of key facilities and equipment, improving relevant laws and regulations, and strengthening the interaction with passengers.Keywords Urban Rail Transit, Passenger Composition, Passenger Behavior, AnalysisII影响城市轨道交通运营的乘客行为分析目 录中文摘要..............................................................I英文摘要................................................
