应用文写作 —— 抱怨信、投诉信 (A Letter of Complaint) 应用文写作：抱怨信、投诉信在当今商品经济时代，商品买卖活动非常普遍。在日常生活中，人们常会遇到对所购商品质量或售后服务不满意的情况，这时可以写投诉信(A Letter of Complaint )求得解决。投诉信与普通书信的格式基本相同。但要注意的是，写投诉信的目的是为了求得一个解决问题的办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。一、一封投诉信应包括三个最基本的方面：第一部分：提出抱怨并表示遗憾(1) 很抱歉打扰您，但我必须郑重提出投诉。I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关⋯⋯. 的事由。I am sorry to tell you that there should be cause to complain about ⋯(3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。I really hate to complain, but one thing is really disturbing now. （4）I ’m writing to bring your attention to the problems I have had with ⋯第二部分：阐述问题发生的经过第三部分：指出问题引起的后果(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次The noise disturbs my sleep so that I can’t concentrate on my work during thework time, and as a result, I have made several mistakes these days. (2) 在这样 (嘈杂 )环境下我无法进行研究，我需要一间安静的房间。For me this environment is very difficult to make studies and I need a quiet room. 第四部分：提出批评及处理的意见或敦促对方采取措施(1) 我认为是你认识到⋯⋯ 的时候了。I think it’ s high time that you realized ⋯.(2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地所，我不再准备忍受这种状况。Fra...
