IKEA Supplier Quality Assurance Program Issue Date: 2006-10-16 Edition1 宜家供应商质量保证体系发行日期： 2006-10-16 第 1 版Table of Content/目录0. Introduction/介绍1. Start-Up Process/启动过程2. Receiving Inspection/来料检验3. Production Assurance/生产保障4. Final Inspection/最终检验5. Document and Sample Control/文件和样品管理6. Quality Development/质量发展与提高A. Facilities/设备B. Non-Conformances/不符合事项的管理C. Measuring Equipment/测量设备D. Status of Goods/货物状态E. Traceability/可追溯性Appendixes/附录1. Process Control Requirement – Gluing/过程控制要求 -胶合2. Process Control Requirement – SurfaceTreatment Roller Coating UV/ -UV过程控制要求光固化辊涂漆的表面处理过程3. Process Control Requirement – SurfaceTreatment Spraying Waterborne Lacquer/过程控制要求 -喷涂水性漆的表面处理应承诺在公司内建立并执行宜家质量体系，并融合到供应商现有质量体系中。Customer Experienced Product Quality/以顾客体验为中心的产品质量Customer Experienced Product Quality (CEPQ) is the IKEA concept to describe the customer's expectations on the product and within what areas the customer experience and assess the quality of the product. The areas are:/以顾客体验为中心的产品质量（CEPQ）是宜家对产品质量的理念，用来描述顾客对产品的期望以及从哪些方面体验并评估产品的质量，这些方面包括：0. INTRODUCTION/介绍IKEA Quality Staircase Model/宜家质量体系评估等级IKEA Quality Staircase Model defines a 4-step approach, aimed at improving the Suppliers overall performance in Quality, with focus on securing CEPQ (Customer Experienced Product Quality) /为改进供应商的整体质量水平，确保以顾客体验为中心的产品质量得以实现，宜家设定并推行4个阶段的质量评估体系。Level 第一级Entry-level requirements/ 准入要求Level 第二级Minimum requirements/ 最低要求Level 第三级 Fulfilment of IKEA level 3 standard/ 第三级标准的要求Level 第四级Fulfilment of official rd standards. 3...
