中小型智能呼叫中心系统 产品及功能介绍 目 录 1 . 产品概述 ................................................................................................................. 1 1.1 产品简介 ............................................................................................. 1 1.2 市场定位 ............................................................................................. 1 1.3 产品优势 ............................................................................................. 1 2 . 主要功能介绍 ........................................................................................................... 3 2.1 界面与皮肤 .......................................................................................... 3 2.2 来电互动式语音应答功能(IVR) .................................................................. 3 2.3 树状语音流程编辑功能(Process Editor).................................................... 4 2.4 文本转语音功能(TTS) ............................................................................. 5 2.5 自动语音识别功能(ASR) .......................................................................... 6 2.6 传真收发功能(Fax/Fax Back On Demand) .............................................. 6 2.7 短消息收发功能(SMS) ......................................................................... 6 2.8 黑名单功能(Blacklist) ......................................................................... 7 2.9 自动呼叫分配(ACD) ............................................................................... 7 2.10 来电资料弹出功能(Popup Menu) .......................................................... 8 2.11 来电弹屏编辑器(Menu Editor) ............................................................. 9 2.12 通话过程全程录音、选择性录音功能(Record) ......................................... 10 2.13 线上放音功能(Reproducing) .......................................................