H3CCRM系统操作指导手册V0文件编码 Reference No.：【STS/ST-01/W06】版本Version：【V1.0】业务类别 Business Category：生效日期Effective Date：业务模块 Business Module ：拟制责任人Prepared by：【宋斌】业务小类 Sub Category of Business：文件审核人Reviewer：【汪军】操作指导责任人 Process Owner：【李劲松】角色 Role：【办事处/L1/L2/L3工程师】涉及部门 Correlative DEP：全球技术服务部涉及的IT系统： Correlative IT System：【CRM系统】操作指导概述 Summary of Work Instruction概述 Summary： CRM（Customer Relationship Management）是 H3C 的客户问题治理系统：通过WEB 方式（ ://crm.h3c ）为客户提供问题反馈接口：工程师通过该系统受理、记录、跟踪、解决所有的客户问题。操作指导说明（可附屏幕的贴图说明）Description of Work Instruction 详见名目以下部分下载后可任意编辑名目1进入系统..........................................................................................................................31.1用户登录.......................................................................................................................31.2找回密码.......................................................................................................................41.3系统主页面及功能.......................................................................................................42问题单创建.......................................................................................................................52.1进入新建问题单页面...................................................................................................52.2新建问题单...................................................................................................................63问题单处理.......................................................................................................................93.1修改问题单...................................................................................................................93.2受理问题单......................................
