【服务管理】查看可卖房培训纲要培训活动纲要Task:Checking Availability 任务:查看可卖房Code 序号:RM-RES-D020Objectives:At the end of this session, Reservations Sales Agent will be understanding how to accepting room reservations according to inventory availability.目的:在课程终止的时候，预订部销售文员应明白得如何根据酒店的可卖房情形来销售房间。 Standard ：1. Reservation Sales associates will accept room bookings subject to verification of room inventory and availability status.2. Reservation Sales associates will accurately check the availability for the room type and period of stay requested by the inquirer. When number of rooms or specific room types requested are not available, the Reservation Sales associate will offer alternatives and options basing on availability to promote the booking.标准:1.预订部销售文员应在查看酒店可卖房之后与客人确认预订。2.预订部销售文员应根据客人所要求的房间类型及入住日期查看是否有此类型房间，当下载后可任意编辑客人所要求的房型我们已没有时，基于我们的可卖房向客人举荐其他选择，并想方法促销房间。Resources:Flip Chart, Handout, and telephone, Computer with Oprea terminal 培训器材: 白板，白板纸，培训资料，有 Oprea 终端的电脑。Method 培训方式Training Steps培训步骤Time时刻Introduction介绍Lecture教学式Prepared on Flip ChartShow “ W.I.F.M” (Objectives)显示课程目的Prologue: As a Reservations Sales Agent, we receive reservation everyday, why we should check availability before we confirm the rate to the guests?开场白： 作为一名预订部销售文员我们每天都要接预订，什么缘故观看可卖房如此重要呢？So the objectives of this session is: …(Refer to Objectives of this TAO)今日这堂课的目的是：（参考标准与程序〕5 Minutes下载后可任意编辑Method 培训方式Training Steps培训步骤Time时刻Contents内容Buzz Group小组讨论Lecture & Explanation教学式与讲解Demonstration展现Practice 练习 Critique评估The main content of t...
