下载后可任意编辑it 运维项目维护服务方案12024 年 4 月 19 日目 录1公司的服务内容................................................................................31.1服务目标......................................................................................31.2信息资产统计服务.....................................................................31.3网络、安全系统运维服务.........................................................51.4主机、存储系统运维服务.........................................................71.5数据库系统运维服务...............................................................101.6PC 运维服务...............................................................................112运维服务流程..................................................................................123服务管理制度法律规范..................................................................143.1服务时间....................................................................................143.2行为法律规范............................................................................143.3现场服务支持法律规范...........................................................153.4问题记录法律规范...................................................................154应急服务响应措施..........................................................................174.1应急基本流程............................................................................174.2预防措施....................................................................................174.3突发事件应急策略...................................................................18下载后可任意编辑5机房管理制度法律规范.................................................................205.1机房环境标准 ...........................................................................205.2机房设备标准 ............................................................................215.3机房检查表 ........................................................................
