凯文国际商务酒店前厅部员工培训手册前台总机商务中

下载后可任意编辑凯文国际商务酒店前厅部员工培训手册前台总机商务中12024 年 6 月 23 日下载后可任意编辑22024 年 6 月 23 日下载后可任意编辑前厅部新员工入职手册( 前台) 目 录一、前台岗位职责二、政策与程序三、报表.JOB DESCRIPTION 凯文国际商务酒店 岗位职责Index Number 029Page: 1of 3Job title: Receptionist and cashier职位名称: 接待员、 收银员Effective Date: July 1, Report to: Reception leaderSupersedes:32024 年 6 月 23 日下载后可任意编辑直属上级 : 接待部领班职务概述 : Position Description:负责问候客人及有礼貌并高效率提供所有客人入住服务; 努力地销售客房, 使酒店的入住率及房间收入达到最大的限度; 有礼貌地提供客人所要求的有关咨询服务, 宣传和推销所有酒店的设施和服务。 Greet the guest politely and provide registration for guest efficiently. Up sell rooms of hotels and increase rooms revenue and occupancy. Provide information service to guest’s request and sale promotion of facilities and services of the hotel.职务及职责范围: Responsibility1.热情有礼貌地问候所有到来的客人, 并提供高效率的入住服务。To greet all the guests politely and check in the guest efficiently. 2.尽力地为酒店销售房间, 在可能的情况下促销客房, 使酒店达到最高的开房率和房间收入。To sale promotion of hotel rooms and get the highest occupancy and room revenues if possible.3.提供优秀的服务, 尽量满足客人的要求。To provide best service and fulfill requests of the guest as possible.4.协助接待部领班做贵宾入住前的准备工作。To assist Reception Shift Leader to prepare before VIP arrival.5.服从上级安排的用膳时间。Submit meal time from superior6.在客人入住登记时, 应检查住宿登记表的内容是否与护照及有关证件相符, 并要严格地执行酒店的信贷制度, 清楚明确地填写有关客人的付款42024 年 6 月 23 日下载后可任意编辑方式及其它资料。When the guest check in, check registration card with ID card or Passport. Perform the credit policy of the hotel and fill in the guest payme...