办公室文员岗位说明书VIP专享

下载后可任意编辑办公室文员岗位说明书12024 年 4 月 19 日职位描述文件示例职位识别信息职位名称Operation Officer, Fulfillment所属部门Contact Center职位编号CCSZ000X所在城市工作地点Contact Center出差要求□无□偶然□常常□常驻版本号V1.0生效日期 6 月 15 日工作网络关系直接上级职位Senior Officer, Support & Fulfillment汇报职位直接下级职位Nil人员管理权限薪酬□无□建议权 □决定权直接下级人数0绩效□无 □建议权 □决定权直接管辖团队0配备□无 □建议权 □决定权业务指导职位对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Secondary or above专业方向Management in administration & logistics工作经验• 1/2 years logistics operation 行业经验Familiar with the geographical areas of Shenzhen city培训经历管理技能• Coordination专业技能• Logistics management & operation preferably in PRC travel industry通用技能• Communication职位目的与职责职位目的( 存在的理由, 限制和目标) To carry out the day-to-day operation and logistics sections to support efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、 定义、 该职责所要达到的结果/目标)责任级别( 全部/部分/协助) 衡量标准(数量、 质量)下载后可任意编辑Operational level• To act as the key team member in delivering tickets or other company products to customers within pre-agreed time frame.• To provide professional quality and efficient handling which include fulfillment and payment receiving from customer.• To foresee and alert potential business and admin operational risks to protect company interests.All•KPIs for self delivery team•KPIs for internal admin support•Internal customer satisfaction•External customer satisfaction32024 年 4 月 19 日