服务管理标准信函培训纲要

下载后可任意编辑服务管理标准信函培训纲要12024 年 5 月 29 日TRAINING ACTIVITY OUTLINE培训活动纲要Task: Standard Letters任务: 标准信函 Code 序号: OH-SM-CS-A006Objectives: At the end of this session, each trainee will be able to ensure the Standard of correspondence with clients and the general public is Of quality and uniformity. 目的: 课程结束后,每个学员将能够确保同客人和对外公共关系通信标准 的质量和一致性。Standard: See attachment标准: (附后)Resources: LCD / Standard Letters Example, Flipchart, Whiteboard.培训器材: LCD / 标准信函的样本,翻转展示板,白板Method培训方式Training Steps培训步骤Time时间Ice break打破僵局Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write.题目:让学员每人写一封信,用不同的风格和格式,(用 个人的感受去写)After program, ask one question: 节目结束后,提问学员Why our letter has lots of style, can we use it on our business?为什么我们会有那么多的不同的风格,是否能够用在商务3 minutes10 minutes下载后可任意编辑Introduction介绍Prepared on Flipchart翻转展示板准备ContentAnd explanation解释内容LCDExercise练习Summary总结工作上?Show session objective:展示课程主题WIFM: use standard letter can help you present yourself more professional, get more information and business.经过学习我们将帮助你更专业,获得更多的商务信息All standard & procedures be written in the flipchart and showing to trainees. ( Flip chart 1)将所有的标准和程序写在翻转展示板上,然后向学员展示。Explain how to prepare and use standard letters解释如何准备和使用标准信函?Ask trainees: 提问:What is standard letters? 什么是标准信函?All kind of standard letters will be written on the white board and showing to trainees. (White board 1)将所有的标准信函写在白板上,然后选择。Corporate Accounts 商务客户 Wholesalers / Tour Operators 旅行社代理商 Tour One - Time 一次性团队 CI &M 会议和展览 Catering and banquets 宴会  Thank you letter 致谢函 Apologize letter 道歉函 Greeting letter 问候函 Invitation letter 邀请函 Press Releases 出版商 Media / Press 媒体广告 Suppliers 供应商 Etc 等 Review key points and Test.回顾要点和测验25 minutes10 minutes10 minutes32024 年 5 月 29 日下载后可任意编辑Total 58 minutes42024 年 5 月 29 日