服务水平协议模板目 录1.定义............................................................................................................22.客户的权利和义务...........................................................................................33.浦发科技部的权利和义务..................................................................................34.有效期.........................................................................................................45.服务及服务水平..............................................................................................46.服务水平监控.................................................................................................47.服务回顾和报告..............................................................................................48.接受准则......................................................................................................49.价格及收费.....................................................................................................510. 协议的变更...................................................................................................511. 免责条款......................................................................................................612. 协议终止......................................................................................................613. 通则............................................................................................................614. 附录一 服务列表.............................................................................................815. 附录二 服务水平目标.....................................................................................1116. 附录三 服务收费标准.....................................................................................1217. 附录四 服务收费结算.....................................................................................................13 IT 服务水平协议本
