旅游服务礼仪情景剧本（英汉对照）25 组 Contents Situation Play 1 客房预定 Room Reserv ation 1 Situation Play 2 在前台——入住登记 At the Front Desk——Checking in 3 Situation Play 3 客房用餐服务 Room Serv ice 5 Situation Play 4 整理房间 Making u p the Room 7 Situation Play 5 洗衣服务 Lau ndry Serv ice 9 Situation Play 6 处理投诉 Handling Complaints 11 Situation Play 7 赔偿损失 Pay ing for the Damage 13 Situation Play 8 紧急服务 Emergency Serv ice 16 Situation Play 9 餐厅预订 Restau rant Reserv ation 19 2 Situation Play 10 点 单 Taking Orders 22 Situation Play 11 在酒吧 At the Bar 25 Situation Play 12 会议室预定Reserv ing the Meeting Room 27 Situation Play 13 结 帐 A t the Cashier‟s 29 Situation Play 14 订 票 Booking Tickets 33 Situation Play 15 接 机 Meeting the Tou rist Grou p at the Airport 35 Situation Play 16 交 通 Transportation 37 Situation Play 17 商讨旅游行程 Discu ss the Itinerary 39 Situation Play 18 游览黄山 Climbing Mou nt Hu angshan 41 Situation Play 19 参观长城 Visiting the Great Wall 43 Situation Play 20 参观兵马俑 Visiting the Terra Cotta Warriors and Horses 46 Situation Play 21 游览紫禁城 Visiting the Forbidden City 48 Situation Play 22 购买纪念品 Shopping for the Sou v enirs 51 Situation Play 23 在银行 At the Bank 53 Situation Play 24 办理海关手续 The Cu stoms Formalities 56 Situation Play 25 欢送客人 Seeing the Gu ests off 58 3 Situation Play 1 客房预定 Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。 A：早上好，假日酒店，我能为您做些什么？ B：我可以预订一个房间吗？ A：请问您需要几间房，何时入住？ B：三间房，我们从 5 月 6 号住到 5 月 9 号共三晚。 A：您需要什么样的房间？ B：两个标准间和一间套房。 A：对不起，现在是旅游旺季，套房已经全部预订出去了。 B： 那就三个标准间吧。请问房价是多少？ ...
