1商场营业员培训手册目录第一章营业员守则.................................................................................................................................2一、总则.................................................................................................................................................2二、细则.................................................................................................................................................2（一）仪容仪表............................................................................................................................2（二）日常营业行为规范............................................................................................................3（三）售货服务要求....................................................................................................................3（四）店面纪律............................................................................................................................4（五）营业员出入证管理要求....................................................................................................5第二章经营管理.....................................................................................................................................6一、商铺管理.........................................................................................................................................6（一）卫生管理：.........................................................................................................................6（二）道具、模特、店招、美陈、POP管理：.........................................................................6二、商品管理.........................................................................................................................................6三、日常经营管理.................................................................................................................................7（一）进、退场时间及管理：.....................................................................................................7（二）商品进出广场管理：.........................................................................................................7（三）兜售商品、派发传单管理：.............................................................................................7（四）店内照明、音响及其它管理.............................................................................................8（五）POP管理.............................................................................................................................8第三章消防（安全）管理.....................................................................................................................9一、用水、用电、用气、空调安全管理.............................................................................................9二、消防(安全)管理..............................................................................................................................9三、电梯（货梯）管理.........................................................................................................................9（一）电梯使用..............................................................................................................................
