酒店英语考试+答案

1 / 7 2014 年大连日航饭店英语一二级考试试题( 考试时间08:30-10:00)姓名（中文） ：部门：员工号：一．选出最符合的答案填入括号内（5 道题，每题 2 分；总计 10 分）1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D ) A. Where are you calling from? B. Of course, madam. C. Sorry, there is no room available, madam. D. What’s your room number, madam? 2. A: Good morning. Can I help you? B: Yes. I want to stay here one more night. Q: What do we know about the man? ( A ) A. He wants to extend his stay. B. He is checking in. C. He is checking out. D. He is getting some information. 3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D ) A. The lady wants a room but there isn’t one available. B. Weekends are bad days to book a room. C. The man wants to spend his long holiday in this hotel. D. The man was not successful in making a room reservation. 4. W: I ’d like to thank you for my enjoyable stay in this hotel. M: It ’s been our pleasure to have you with us, Mrs. Smith. Q: What can we conclude from this conversation? ( C ) A. Mrs. Smith had a pleasant stay with the man. B. Mrs. Smith has stayed in this hotel for a long time. C. Mrs. Smith has had a good time in this hotel. 2 / 7 D. The man is glad to see Mrs. Smith go. 5. __ C__in our check-in procedures since the new manager took over. A. There are changes B. Changes have been there C. There have been changes D. We have changes 二. 请将 A & B 框内相对应的内容连线。（每词 1 分，总计 5 分）三．选择正确的单词填入括号内。（每词 1.5 分，总计 45 分；单词拼写错误不得分。）1. One of many telephone lines in a hotel which all have different numbers.（ E...