中国电信客户效劳投诉处理技能认证标准中国电信集团公司客户效劳部 编印二零一三年十月目 录一、职业概况.....................................................................................................................................................41. 考试名称........................................................................................................................................................42. 工作描述........................................................................................................................................................43. 技能认证等级................................................................................................................................................44. 培训要求........................................................................................................................................................5培训期限................................................................................................................................................5培训老师................................................................................................................................................5培训场地设备........................................................................................................................................55. 鉴定要求........................................................................................................................................................5适用对象................................................................................................................................................5申报条件................................................................................................................................................56. 认证方式........................................................................................................................................................6...
