酒店前台接待日常用语

酒店前台接待日常用语Part 1 salutation 第一部分 问候1. Welcome to our Hotel . I’m ***, what should I call you, please欢迎光临我们酒店。我是***，请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madame. What can I do for you先生/女士，你好！请问我能为您做点什么3. My name is ***, is there anything else I can do for you, just let me know.我叫***，假如需要我为您做些什么，请告诉我。 you have any problems, please feel free to contact us .Our telephone is 0001/0002.假如你有任何需要，请随时联系我们。我们的内线电话是：0001、0002Part 2 Helping to Check-in第二部分 帮助入住1. Do you have a reservation Can you tell me the name of the book请问您有预定么可以告诉我您预订的的名字么2. .How many nights will you stay this time这次入住您会住多少天 me, Sir/Madame. How would you like to pay the deposit, together or separately先生/女士，不好意思，打扰一下。请问您是要分开付押金还是一起付呢 you please give me your passport/ID card and credit card , I’ll return them to you right away after the check-in procedure.请把您的护照/身份证和信用卡交给我。办完入住手续后，我会马上归还给您。 have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。6. Here is your room key and the breakfast coupon. Would you please sign here这是您的房卡和早餐券。请您在这里签个名好吗7. Please leave your contact way.请您留下联系方式。 7: 30-8: 30 to two floor of the restaurant for breakfast请您早上 7:30-8:30 到二楼餐厅用早餐。 are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part 3 Providing Service During Staying第三部分 居停期间提供服务Regular Service 常规服务(1) Please wait a second. Your room number is ********. 请稍等一下。你房...