目录第 1 章 服 务 笺 言...........................................................4第 2 章 你是专卖店店长........................................................52.1 你是专卖店店长..........................................................5 店长应当具有的条件.........................................................5第 3 章 店长岗位描述..........................................................7第 4 章 店长工作内容..........................................................84.1 事务管理................................................................8 营业前.....................................................................8 营业中.....................................................................8 结束营业...................................................................94.2 销售管理................................................................9 销售计划的含义.............................................................9 确定销售计划时的应注意事项................................................10 销售计划的实行与管理......................................................104.3 店员管理...............................................................104.4 仓库管理...............................................................11 物流......................................................................11 衡量原则..................................................................11 货架排列合理化............................................................11 货品排列有序化............................................................114.5 资讯管理...............................................................12 信息资料的搜集整理........................................................12 信息资料的记录、查询和分析................................................12 每天必读报表..............................................................12第 5 章 店长详细工作事项.....................................................145.1 短会..............
