目 录摘要.......................................................................Ⅰ关键词.....................................................................Ⅰ1 引言......................................................................12 海航餐食服务水平现状......................................................13 海航餐食服务水平存在的问题及原因..........................................13.1 空乘人员缺乏餐食服务知识................................................13.2 空乘人员餐食服务技能不高................................................23.3 海航餐食服务发展定位不清................................................23.4 海航缺少对餐食服务的整体规划............................................23.5 海航对影响餐食服务的因素考虑不周........................................33.6 缺少客户关系管理的建立..................................................33.7 缺少餐食服务差别化对待..................................................43.8 缺少餐食服务重视程度....................................................43.9 缺少餐食服务体制机制的建立..............................................54 提升海航餐食服务水平的措施................................................54.1 完善空乘人员餐食服务知识................................................54.2 提高空乘人员服务技能....................................................64.3 针对餐食服务进行精准定位................................................74.4 对海航餐食服务展开整体规划..............................................74.5 全面了解影响餐食服务的因素..............................................74.6 加强海航客户关系管理....................................................84.7 加强海航餐食差别化对待...................................................8结论........................................................................9参考文献....................................................................9致谢.......................................................................10Ⅰ如何提升海航餐食服务水平摘 要：随着航空市...
