目 录摘 要....................................................................................................................1Abstract.................................................................................................................2引 言....................................................................................................................31 调查背景............................................................................................................41.1 医患关系概述...........................................................................................41.2 医患矛盾关系成因简析...........................................................................41.2.1 医方因素..........................................................................................41.2.2 患方因素..........................................................................................41.2.3 医患沟通因素..................................................................................51.2.4 其他因素..........................................................................................51.3 调查目的及意义.......................................................................................62 方案与设计........................................................................................................72.1 调查方法...................................................................................................72.1.1 文献研究法......................................................................................72.1.2 问卷调查法......................................................................................72.1.3 专家访谈法......................................................................................72.2 题型设计...................................................................................................72.3 调查范围....................................................................................................
