目 录摘 要......................................................................I1 绪论.....................................................................11.1 研究背景...............................................................11.2 研究意义...............................................................11.3 研究方法...............................................................21.4 研究综述...............................................................21.4.1 国外研究综述.........................................................21.4.2 国内研究综述.........................................................22 海口美兰机场安检现状.....................................................32.1 海口美兰机场安检发展现状...............................................32.2 海口美兰机场安检服务现状...............................................43 海口美兰机场安检服务存在的问题...........................................43.1 海口美兰机场安检从业人员存在的问题.....................................53.1.1 安检从业人员压力过大.................................................53.1.2 安检从业人员流动较大.................................................53.1.3 安检从业人员的整体素质仍需提高.......................................53.2 海口美兰机场安检服务方面存在的问题.....................................53.2.1 个别旅客不配合.......................................................53.2.2 安检服务程序有待优化.................................................63.2.3 安检服务理念认识不深..................................................64 海口美兰机场安检服务优化对策.............................................64.1 构建完善的服务制度.....................................................64.2 创新服务理念...........................................................74.3 完善标准化服务流程.....................................................74.4 提升安检人员的综合素养.................................................74.5 实施“以人为本”的管理理念.....................................
