浅谈 T 财险公司人伤理赔服务分析与优化【摘要】当前在我国保险行业进入大发展阶段，由于人们的生活水平提高，保险意识逐渐提升，为保险市场的发展和壮大也创造了有利条件。当前每一家保险公司存在相当一部分比例的人伤案件缺乏妥善的处理，这种局面导致理赔客户对保险公司的理赔服务产生不满。据相关数据显示，人伤案件在车险理赔案件中的占比不足 10%，人伤赔款占比接近 1/3。理赔关乎公司的利润与大众口碑，现今人伤案件理赔管理已经成为各财产保险公司打造一流保险品牌、提高公司全年利润所关注的要点本篇论文通过分析 T 财险公司在理赔过程中存在的主要问题，通过数据统计文献参考以及真实案例分析等研究方法，进行科学的分析，并且提出相关策略措施，在确保提出措施科学性、合理性和有效性的前提下，优化理赔的流程和理赔的时效，促进财险公司理赔服务优化，提高客户对保险公司的忠诚度，从而使公司驶入良性发展轨道。【关键词】财险公司，理赔服务，客户满意度Analysis and optimization of personal injury claim service in t property insurance company[Abstract]At present, China's insurance industry has entered a stage of great development. Due to the improvement of people's living standards and the gradual improvement of insurance awareness, favorable conditions have been created for the development and expansion of the insurance market. According to the relevant investigation, more and more personal injury accidents lack of proper treatment, resulting in dissatisfaction of the seller and customers. According to relevant data, the proportion of personal injury cases in automobile insurance claims is less than 10%, and the proportion of personal injury claims is close to 1 / 3. The management of claims for personal injury cases has become a key issue for property insurance companies to establish a good service image and improve the operating efficiency of automobile insurance.Based on the main problems existing in the process of insurance claim settlement, through literature r...
