第4部分质量管理系统方案

Section 4 Quality management system第四章 质量管理体系4.1 General requirements一般要求4.2 Documentation requirements文件要求4.2.1 General总则4.2.2 Quality manual质量手册4.2.3 Control of documents文件控制4.2.3.C.1 Control of Customer-Supplied Documents and Data – The organization shall establish andmaintain a documented procedure(s) to control all customer-supplied documents and data (e.g., networkarchitecture, topology, capacity, installation termination assignments, and database) if these documentsand data influence the design, verification, validation, inspection and testing, or servicing the product.客户提供文件与数据控制－ 组织将建立并且维护文件化程序以控制所有客户提供的文件和数据（例如，网络体系结构，布局，容量，安装结束任务与数据库）假如这些文件和数据影响设计，验证，确认，检查与测试，或服务于产品。4.2.4 Control of records记录控制Section 5 Management responsibility第五章－管理职责5.1 Management commitment管理承诺5.2 Customer focus 以顾客为关注焦点5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvementin establishing and maintaining mutually-beneficial relationships between the organization and itscustomers. [4]进展顾客关系－最高管理者应积极参加建立并维护组织与顾客之间的相互受益的关系。5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain adocumented procedure(s) for communicating with selected customers. The documented procedure(s)shall include:顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括：a) a strategy and criteria for customer selection,选择顾客的策略与标准b) a method for the organization and its customers to share joint expectations and improve the quality ofproducts, and组织和顾客共同参加策划与提高产品质量的方法，和c) a joint review with the customer at defined intervals covering the s...