话务员业务办理手册通用话术模版.............................................................................5一、互联网类.............................................................................61、移动数据流量(人工优先办理).....................................................................................62、高校 WLAN............................................................................................................................63、WLAN (wlan 标准套餐人工优先办理)........................................................................74、随 e 行/随 e 行 3G 卡..........................................................................................................7二、自有业务类.........................................................................8(一)支付类..........................................................................................................................81、手机支付....................................................................................................................82、手机钱包....................................................................................................................83、手机银行卡支付业务.................................................................................................84、E 动商网.....................................................................................................................9(二)飞信..............................................................................................................................91、飞信 (人工优先办理)...........................................................................................92、飞信交友....................................................................................................................9(三)音乐类........................................................................................................................101、彩铃 (目前流程:人工优先办理)...................