话务员业务办理手册通用话术模版.............................................................................5一、互联网类.............................................................................61、移动数据流量（人工优先办理）.....................................................................................62、高校 WLAN............................................................................................................................63、WLAN （wlan 标准套餐人工优先办理）........................................................................74、随 e 行/随 e 行 3G 卡..........................................................................................................7二、自有业务类.........................................................................8（一）支付类..........................................................................................................................81、手机支付....................................................................................................................82、手机钱包....................................................................................................................83、手机银行卡支付业务.................................................................................................84、E 动商网.....................................................................................................................9（二）飞信..............................................................................................................................91、飞信 （人工优先办理）...........................................................................................92、飞信交友....................................................................................................................9（三）音乐类........................................................................................................................101、彩铃 （目前流程：人工优先办理）...................
