The Plain English Approach to Written Business Communication ContentsAcknowledgements (4)Abstract (5)内容提要(6)ChapterⅠ Introduction (7)ChapterⅡ Written Communication in the Business World (10)2
1 The Importance of Written Communication (10)2
1 Economy (10)2
2 Accuracy (11)2
3 Documental Authenticity (12)2
4 Possible Assurance of Goodwill (13)2
2 The Characteristics of Business Writing (13)2
1 Business Writing is Goal-Oriented (13)2
2 Business Writing Takes Place in Real Time (14)2
3 The Writer is Responsible for Successful Communication (15)Chapter Ⅲ Principles of Business Writing (16)3
1 Style in Business Writing (16)3
2 Five Principles of Effective Business Correspondence (16)3
1 Courtesy (17)3
2 Clarity (17)3
3 Completeness (18)3
4 Correctness (19)3