经典管理学工具,方法理论SCP 分析模型(Structure-Conduct-Performance Model,结构-行为-绩效模型)..........................................................................2安索夫矩阵.....................................................................................................................................................................................4波特五力分析模型简介.................................................................................................................................................................5波特钻石理论模型(Michael Porter diamond Model)................................................................................................................8波特竞争战略轮盘模型................................................................................................................................................................10定向政策矩阵(Directional Policy Matrix,指导性政策矩阵,简称 DPM 或 DP 矩阵)............................................................10服务金三角(Service Triangle).......................................................................................................................................................12DMAIC 模型.................................................................................................................................................................................13差距分析(Gap Analysis,又称缺口分析、差异分析)...........................................................................................................15战略地位与行动评价矩阵(SPACE 矩阵)....................................................................................................................................16波士顿矩阵(BCG Matrix).............................................................................................................................................................18波士顿经验曲线(BCG Experience Curve).............................................