服务质量英文自我评价服 务 质 量 英 文 自 我 评 价 篇 一 I July 20, 20xx - October 31, 20xx to Guangzhou City Phoenix hotel internship, this time I have a great harvest. Hotel service is a mixture of tangible products and intangible services, the hotel service quality evaluation criteria is the guests satisfaction. Guests in the buyers market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel services to accept complaints from customers to solve customer problems, is the hotels nerve center. It is based on these, the status and role of the lobby is particularly important.Although the front lobby is not the hotels main business sector, but the hotels market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management. Through this in the Phoenix hotel close to four months of internship, I benefit greatly. The hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity. 1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotels overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level....
