酒店英文道歉信 酒店英文道歉信篇 1DearXXX: WefeltverysorrytosaythatwecouldnotprovidethetimelyandcircumspectserviceforyouasHouseholdElectricApplianceMaintainCompany.Wesincerelyhopeyoucanunderstandus,becausesomeofourmaintaierswenttotrain,andsomeofthemwalkedtotheotherplaceforservices.Now,wereallyhavenomaintainertobesenttoyourhome.Forthis,wesaidweweresorryagain.AndkindlypleaseyoumayrestassurethatwewillsendourmaintainerstogotoyourhomeformaintainservicesnextMonday.Bestregards!WangHaoManager 酒店英文道歉信篇 2Mr.UlrichNiemann. Director People-PeopleExchangeCo. DearSirorMadam:Friday22ndSeptember Manythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.Ford,ourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf. Mr.Niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture. IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards. Itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper. WearenormallyveryproudoftheservicewhichweofferatChinaWorld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenightscomplimentaryaccommodationwhennextyouvisitBeijing.Tothisend,IwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave. MyapologiesonceagainandIlookforwardtowelcomingyoubacktoChinaworldHotelinthenearfuture. Regards AlfredZhuang FrontOfficeManager 酒店英文道歉信篇 3Dearcustomer, IamtheGMofthehotel.Iamsorrytohearyouarenotpleasedwithus.Firstletmethankyouforyourcomingtoourhotel.Youareafriendlyandpolitecustomer.Second,Iwouldliketomakeanapologytoyouforourbadservice.Afewdaysagoyouwenttoourhotel.Whenyougotthere,ourwaitersdidn’thelpyouwiththebaggagequickly,whichyouhadcomplainedaboutformanytimes.AssoonasIknewaboutthat,Ifeltveryangry.Howcanwedothatforcustomers?NowIamgladtotellyouthatsomethinghasbeendone.Thewaiterswhowereondutythatdayhavebeencriticized.Theyhavemadeapromisethatwouldnothappenfromnowon.SoIhopeyoucanforgiveusandcometoourhotelagain.Asweknow,customeristheGod.Ifyouhaveanyquestionsorsuggestions,pleasecallusanytimeanywhere.Thankyouagain.
