本科毕业设计-试论我国旅游消费者权益的保护

AbstractAfter entering the 90's, faster and faster development of tourism, has become one of the world's largest industry in the world economy plays an increasingly important role, countries are struggling to develop their tourism industry. China's rich tourism resources, especially in the reform and opening up, the rapid development, but at the same time a series of problems and defects emerged. This article discusses the protection of consumer interests of tourism actuality of damage to the interests of the reasons, on the basis of tourism legislation developed countries for reference to the tourism consumer protection law, the main consumers of tourism on the protection of the rights mechanism of in-depth discussions and put forward some feasible measures. More effective protection of their legitimate rights and interests of tourism consumers, and to promote China's sustained, prosperity and healthy development. Key words：tourism consumers；rights protection；system construction试论我国旅游消费者权益的保护 随着生活水平的不断提高,人们对精神享受要求也越来越高,这使得旅游消费观念在不断革新。旅游消费是指人们在旅游活动过程中，为满足自身享受和进展的需要，对各种物质产品和精神产品消费的总和，它不仅仅是为了解决人们的物质需要，更是为了满足人们的精神享受。根据《中华人民共和国消费者权益保护法》第 2 条对消费者概括为：为了生活消费需要购买、使用或者接受服务的市场主体。旅游消费者在法律本质上就是消费者。旅游消费是一种生活消费，是为了提高人们的文化素养，陶冶情操，从而达到扩大再生产的目的。所以旅游消费者法律定义应为：为了满足精神享受，从旅游市场进行购买、使用旅游商品或者接受旅游服务的自然人。一、我国旅游消费者权益保护的重要性国家旅游局于 2025 年 3 月发布的《2025 年全国旅游投诉情况通报》显示：从总体的情况看，2025 年全国各级旅游质监执法机构接到投诉 9942 件，比上年增加 1319 件，正式受理 8768 件，比上年增加 1185 件。从投诉对象...