目 录第一节 部门职责及工作目标..........................1一、家政部部门职责.....................................................................................................1（一）财务视角..........................................................................................................1（二）顾客视角..........................................................................................................1（三）内部流程视角..................................................................................................1（四）员工学习与成长视角......................................................................................2二、家政部工作目标及衡量标准.................................................................................2（一）财务视角..........................................................................................................2（二）顾客视角..........................................................................................................2（三）内部流程视角..................................................................................................2（四）员工学习与成长视角......................................................................................4三、部门架构.................................................................................................................5第二节 岗位职务说明书...............................7一、总管职务说明书.....................................................................................................7二、副总管职务说明书.................................................................................................8三、助理职务说明书.....................................................................................................9四、主管职务说明书...................................................................................................10五、办公室领班职务说明书..........................................................................................
