服务水平协议模板目 录1.定义................................................................22. 客户的权利和义务 ........................................................ 3 3. 浦发科技部的权利和义务 ............................................. 4 4 。 ...................................................................................................................................................... 有效期 4 5. 服务及服务水平 ............................................................ 4 6. 服务水平监控 ............................................................... 4 7 。 ........................................................................................................................ 服务回顾和报告 5 8 。 .............................................................................................................................................. 接受准则 5 9. 价格及收费 .................................................................... 5 10. ........................................................................................................................................ 协议的变更 5 11 。 ........................................................................................................................................... 免责条款 6 12 。 .......................................................................................................................................... 协议终止 7 13. .............................................................................................................................................................. 通则 7 14. ...................................................................................................................... 附录一 服务列表 9 15. ....................................................................................................... 附录二 服务水平目标 11 16. ..............................................................
