目 录 一、乘客心里行为影响因素分析.......................................................................................................................2（一）环境因素......................................................................................................................21 车站环境因素...............................................................................................................22 人群状态.......................................................................................................................43 突发事件信息...............................................................................................................4（二）引导信息......................................................................................................................5（三）受度信息......................................................................................................................5(四）乘客基础信息................................................................................................................51 生理属性信息.................................................................................................................52 社会心理属性信息.......................................................................................................6二、心理行为影响因素对疏散乘客的作用.......................................................................................................6（一）个体行为及其影响......................................................................................................61 退避行为.......................................................................................................................62 从众行为.......................................................................................................................73 原路返回行为...............................................................................................................74 自主行为.............
