8D 问题解决8D Problem SolvingCUSTOMER FOCUS以客户为中心Win-Win Negotiations双赢谈判Customer Awareness关注客户QFD8D Problem Solving 8D 问题解决方式Effective Customer Service Skills有效的客户服务技巧Dealing with the Disappointed Customer处理失望的客户 Value Analysis价值分析 FMEA实效模式分析System Modeling and System Knowledge系统建模及系统知识2JCI Desired Outcomes JCI 所期望的成果The 8D/PSD format be the standard tool to communicate and solve significant problems8D 和 PSD 是用来进行沟通和解决公司出现的重大问题的标准工具Increase usage of 8Discipline Problem Solving增加使用 8D 解决问题Develop usage in all parts of our business发展到各个领域3JCI Desired Outcomes JCI 所期望的成果Create a common vocabulary 创建一个共同的词汇Improve JCI cycle time and quality in solving problems 改进江森自控在解决问题方面的周期及质量4JCI Desired Outcomes JCI 所期望的成果Emphasize the documentation of solved problems 强调已解决问题的归档Understand how 8D relates to JCI quality objectives and goals. 理解 8D 与江森自控质量目标之间的相互关系Encourage personal growth 鼓励个人发展58-D Problem Solving 8-D 问题解决方式Excellent planning, tracking, and documentation tool.优秀的计划、跟踪和文件管理工具。Recognized industry standard(Internet search 8d problem solving)公认的行业标准。(网上搜索 “ 8d problem solving )6JCI Problem Solving Toolset江森自控 解决问题的工具8D Problem Solving 8步法解决问题 PSDProblem solving discipline7JCI Problem Solving Toolset江森自控 解决问题的工具Six Sigma Complex problem solving tool. When 8D has multiple potential root causes and requires more complex tools. 复杂问题的解决方式。当 8D 发现多种潜在的原因需要更复杂的工具。88D Problem Solving Process0. Become Aware of the Problem5. Define and Verify Permanent Corrective Actions1. Assemble a Team if Necessary6. Imple...