供应商培训资料-8D

8D 问题解决8D Problem SolvingCUSTOMER FOCUS以客户为中心Win-Win Negotiations双赢谈判Customer Awareness关注客户QFD8D Problem Solving 8D 问题解决方式Effective Customer Service Skills有效的客户服务技巧Dealing with the Disappointed Customer处理失望的客户 Value Analysis价值分析 FMEA实效模式分析System Modeling and System Knowledge系统建模及系统知识2JCI Desired Outcomes JCI 所期望的成果The 8D/PSD format be the standard tool to communicate and solve significant problems8D 和 PSD 是用来进行沟通和解决公司出现的重大问题的标准工具Increase usage of 8Discipline Problem Solving增加使用 8D 解决问题Develop usage in all parts of our business发展到各个领域3JCI Desired Outcomes JCI 所期望的成果Create a common vocabulary 创建一个共同的词汇Improve JCI cycle time and quality in solving problems 改进江森自控在解决问题方面的周期及质量4JCI Desired Outcomes JCI 所期望的成果Emphasize the documentation of solved problems 强调已解决问题的归档Understand how 8D relates to JCI quality objectives and goals. 理解 8D 与江森自控质量目标之间的相互关系Encourage personal growth 鼓励个人发展58-D Problem Solving 8-D 问题解决方式Excellent planning, tracking, and documentation tool.优秀的计划、跟踪和文件管理工具。Recognized industry standard(Internet search 8d problem solving)公认的行业标准。（网上搜索 “ 8d problem solving ）6JCI Problem Solving Toolset江森自控 解决问题的工具8D Problem Solving 8步法解决问题 PSDProblem solving discipline7JCI Problem Solving Toolset江森自控 解决问题的工具Six Sigma Complex problem solving tool. When 8D has multiple potential root causes and requires more complex tools. 复杂问题的解决方式。当 8D 发现多种潜在的原因需要更复杂的工具。88D Problem Solving Process0. Become Aware of the Problem5. Define and Verify Permanent Corrective Actions1. Assemble a Team if Necessary6. Imple...