第一章 物业管理服务整体设想、策划及目标.........................................................................9第一节 物业管理服务整体设想...................................................................................................................91.0、项目概况：..............................................................................................................................................92.0、物业特点..................................................................................................................................................92.1、楼宇及公共环境物业的特点：...............................................................................................................92.1.1、开放式物业，进入物业的通道较多....................................................................................................92.1.2、写字楼及商场人员比较集中，数量多................................................................................................92.1.3、设施设备多，管理要求高，维护保养难度大....................................................................................92.1.4、治安、消防安全隐患大........................................................................................................................92.1.5、物业服务需求多样化............................................................................................................................92.2、项目楼宇及公共环境公用设施及公共场所介绍：................................................................................93.0、管理定位................................................................................................................................................104.0、管理重点................................................................................................................................................114.1、重点之一: 树立物业整体形象.....................................................................................................
