昆明星级饭店星级服务与管理研究摘要随着中国经济的高速发展，我国的酒店服务业也逐渐的发展，并且与国际接轨。昆明市在星级酒店的发展过程中不断的推进发展的步伐，并且，赢得了很多优异的成绩。昆明星级酒店为了尽快使国内酒店的管理水平接近国际的先进水平以便为大批到国内旅游和投资的外宾提供符合国际惯例的服务,从而引进了国际各著名的酒店管理公司,成建制地管理国内的独资或合资、合作酒店,或聘请国外酒店管理专业人士,加入到国内酒店的管理队伍中帮助管理,从昆明每年支付国外管理公司的管理费和管理人员的工作、以及其他费用的总额来看,酒店管理是昆明星级酒店引进管理技术中最昂贵的一项.本文大体分为三部分，第一部分介绍了当前我国星级酒店发展的现状，与存在的问题，第二部分将昆明酒店与国际酒店做对比，从而分析昆明星级酒店的问题所在。第三部分提出发展对策，为昆明星级酒店发展指明方向。关键字：昆明星级饭店；星级服务；改进对策；酒店发展StudyofKunmingStarHotelconferenceservicesandmanagementAbstractWiththerapiddevelopmentofChinaeconomy,thedevelopmentofChina'shospitalityindustryalsogradually,andinlinewithinternationalstandards.Constantlyintheprocessofthedevelopmentofthestarhotelinkunming,promotethepaceofdevelopment,andwonmanyhonors.Starhotelinkunmingassoonaspossibleinordertomakethemanagementlevelofdomestichotelclosetotheinternationaladvancedlevel,sothattoalargenumberofdomestictourismandinvestmentoftheforeigngueststoprovidetheservicesinaccordancewithinternationalpractice,whichhasintroducedtheinternationalfamoushotelmanagementcompanies,socialmanagementofdomesticwhollyownedorjointventure,cooperation,hotel,orhireforeignhotelmanagementprofessionals,jointhedomestichotelmanagementteamtohelpmanagement,fromkunmingtopayeachyearforeignmanagementfeesandmanagementpersonnel,andthetotalcostoftheother,hotelmanagementisastarhotelinkunmingtointroduceoneofthemostexpensivetechnology.Thispapercanbedividedintothreeparts,thefirstpartintroducestheconferencehoteldevelopmentpresentsituationinourcountry,andtheexistingproblems,andthesecondpartwilldocontrastwiththeinternationalhotelinkunming,andanalysistheproblemofstarhotelinkunming.Thethirdpartputforwarddevelopmentcountermeasureforkunmingstarhoteldevelopmentdirection.Keywords:KunmingStarHotel;conferenceservices;Theimprovementcountermeasures;hoteldevelopment引言..................................................................................................................................................6一、昆明星级酒店的相关概念.......................................................................................................7（一）、星级酒店的定义.......................................................................................................7（二）、星级酒店的分类.......................................................................................................7二、昆明星级酒店的历史现状.......................................................................................................8（一）、昆明星级酒店的发展历史.......................................................................................81．2000左右星级酒店的发展规模小.........................................................................82.2010年以后中档品牌发展潜力巨大........................................................................83.现在精品酒店渐渐出现...............................................................................................9（二）、昆明星级酒店的现状................................
