1.开发信.............................................................................31.1介绍产品.......................................................................31.2介绍公司.......................................................................31.3开发信回复..................................................................41.3.1问报价................................................................................42.回复询盘.........................................................................62.1旺旺直接回复询盘............................................................62.1.1发送具体事宜到email.............................................................62.1.2宣传产品..............................................................................62.1.3发送具体事宜到email并宣传产品...............................................72.1.4请求及时聊天工具...................................................................72.2邮件回复询盘..................................................................82.3邮件无回复....................................................................92.4报价或EMAILCATALOG后无回复...........................................92.4价格回访.....................................................................112.4.1第一次回访.........................................................................112.4.2第二次询问：.......................................................................112.4.3第三次询问：.......................................................................122.4.3.1仍然无回复重新报价..........................................................................................122.4.3.2询问对新价格的意见..........................................................................................132.5新报价后客户迟迟不回复..................................................142.6客户砍价.....................................................................153.样品..............................................................................153.1寄样前的预备：.............................................................153.1.1寄样品（告知客户品名，规格，寄样日期，快件号码等）....................163.1.2询问客户是否收到样品，意见如何，检验结果，改进意见.....................16第1页共31页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共31页3.2寄改进后的样品.............................................................163.2.1询问客户是否收到样品，意见如何，检验结果..................................164.订单..............................................................................174.1样品合格，是否下订单，何时下订单.....................................174.2催问客户下订单.............................................................175.信用证...........................................................................185.1催开信用证..................................................................185.2修改信用证..................................................................186.出货事宜.......................................................................197.给客户发装运通知...........................................................198.告知客户寄单事宜...........................................................208.1告诉客户寄单日期，快件号码.............................................209.货物跟踪....................................
