ServiceLevelManagementServiceManagementFunctionManagingtheWindowsServerPlatformTheinformationcontainedinthisdocumentrepresentsthecurrentviewofMicrosoftCorporationontheissuesdiscussedasofthedateofpublication.BecauseMicrosoftmustrespondtochangingmarketconditions,itshouldnotbeinterpretedtobeacommitmentonthepartofMicrosoft,andMicrosoftcannotguaranteetheaccuracyofanyinformationpresentedafterthedateofpublication.Thisdocumentisforinformationalpurposesonly.MICROSOFTMAKESNOWARRANTIES,EXPRESS,IMPLIEDORSTATUTORY,ASTOTHEINFORMATIONINTHISDOCUMENT.Complyingwithallapplicablecopyrightlawsistheresponsibilityoftheuser.Withoutlimitingtherightsundercopyright,thisdocumentmaybereproduced,storedinorintroducedintoaretrievalsystem,ortransmittedinanyformorbyanymeans(electronic,mechanical,photocopying,recording,orotherwise),butonlyforthepurposesprovidedintheexpresswrittenpermissionofMicrosoftCorporation.Microsoftmayhavepatents,patentapplications,trademarks,copyrights,orotherintellectualpropertyrightscoveringsubjectmatterinthisdocument.ExceptasexpresslyprovidedinanywrittenlicenseagreementfromMicrosoft,thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents,trademarks,copyrights,orotherintellectualproperty.Unlessotherwisenoted,theexamplecompanies,organizations,products,domainnames,e-mailaddresses,logos,people,places,andeventsdepictedhereinarefictitious,andnoassociationwithanyrealcompany,organization,product,domainname,emailaddress,logo,person,place,oreventisintendedorshouldbeinferred.2003MicrosoftCorporation.Allrightsreserved.Microsoft,ActiveDirectory,Windows,andWindowsServerareeitherregisteredtrademarksortrademarksofMicrosoftCorporationintheUnitedStatesand/orothercountries.Thenamesofactualcompaniesandproductsmentionedhereinmaybethetrademarksoftheirrespectiveowners.ContentsIntroduction.....................................................................................................................................1DocumentPurpose.....................................................................................................................1IntendedAudience......................................................................................................................1HowtoUseThisGuide...............................................................................................................2Background.................................................................................................................................2MicrosoftFrameworks.................................................................................................................2MicrosoftSolutionsFramework...............................................................................................3MicrosoftOperationsFramework.............................................................................................3ExecutiveSummary....................................................................................................................4ServiceLevelManagementProcessandActivities........................................................................5Overview.....................................................................................................................................5GettingStarted.................................................................................
