ZingSwitch®CVNET(i)IVRMaker使用手册北京英立讯科技有限公司ZinglabsBeijingCo版本：V6.0.0.2ZingSwitch®CVNET(i)IVRMaker使用手册ZingSwitch为您提供稳定易用的呼叫中心平台地址：北京市海淀区上地信息路2号上地国际科技创业园2座23层邮编：100085电话：8610-82893030传真：8610-82893190电子邮件：sales@zinglabs.com更改记录时间版本修改人描述2011-11-156.0.0.2QA1.增加IVR配置特殊说明2.规范技能组溢出模块配置3.增加TTS特殊配置说明目录目录..........................................................................................................................................21概述..........................................................................................................................................41.1引言..................................................................................................................................41.2基本术语..........................................................................................................................42手册指南..................................................................................................................................63基本操作..................................................................................................................................73.1进入系统..........................................................................................................................73.2登录系统..........................................................................................................................83.3登出系统..........................................................................................................................83.4退出系统..........................................................................................................................83.5新建IVR流程..................................................................................................................83.6打开IVR流程..................................................................................................................83.7编辑IVR流程..................................................................................................................93.7.1编辑窗口.........................................................................................................................93.7.2添加、删除、移动功能模块..........................................................................................93.7.3设置模块属性...............................................................................................................103.7.4保存和删除IVR流程....................................................................................................134基本要素................................................................................................................................154.1事件................................................................................................................................154.2参数................................................................................................................................164.3变量................................................................................................................................175模块详解.........................................................................................
