第1页共39页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共39页目录目录.................................................................................................................................1酒店绩效管理概述.............................................................................................................31.绩效管理的指导原则...............................................................................................31.1目的.................................................................................................................31.2定义.................................................................................................................31.3目标.................................................................................................................31.4适用范围.........................................................................................................41.5实施.................................................................................................................41.6修改.................................................................................................................41.7使用.................................................................................................................41.8保密政策.........................................................................................................42.酒店绩效管理指南...................................................................................................42.1基本原则.........................................................................................................42.2实施流程(绩效管理循环)...............................................................................52.3绩效管理的流程和步骤................................................................................53.建立酒店绩效考核体系...........................................................................................63.1酒店考核体系.................................................................................................63.2明确层级考核关系.........................................................................................64.成立酒店绩效管理组织...........................................................................................74.1绩效管理组织机构.........................................................................................74.2酒店绩效管理小组.........................................................................................74.3绩效角色分配.................................................................................................84.4绩效管理会议指南.........................................................................................84.5主要步骤.........................................................................................................9酒店绩效管理实施...........................................................................................................105.绩效考核的实施.....................................................................................................105.1建立考核目标...............................................................................................105.2酒店经营目标的分解流程...........................................................................1...
