收银员培训手册目录概述/简介.........................................................4培训前的准备工作..................................................8演示/实践........................................................21追踪.............................................................23所有员工岗位知识.................................................331、与同事、其它部门的合作................................................................................................342、最佳的服务标准................................................................................................................353、员工礼貌与态度................................................................................................................374、仪容仪表............................................................................................................................415、电话礼仪............................................................................................................................426、为残障人士提供服务........................................................................................................437、社区服务............................................................................................................................468、处理顾客抱怨、投诉........................................................................................................479、安全的工作习惯................................................................................................................5010、处理突发事件..................................................................................................................5111、安全和保卫......................................................................................................................5812、失物招领..........................................................................................................................59一三、环保工作......................................................................................................................6014、值班经理..........................................................................................................................61一五、钥匙管理制度..............................................................................................................6216、部门内部通告..................................................................................................................6417、营运设施..........................................................................................................................65一八、收银系统......................................................................................................................6619、产品知识..........................................................................................................................6720、员工守则..........................................................................................................................68收银员岗位知识...................................................691、什么是收银员....................................................................................................................702、财务职员职业道德........................................................................................................
