联通速递通业务需求及流程说明博易创为（北京）科技有限公司版权所有仅限于内部使用未经许可不得扩散版本历史记录更改记录日期作者版本更改参考2009-7-209.0审核人姓名职位II目录目录..................................................................................................................................III概述..................................................................................................................................VI1受理界面..........................................................................................................................81.1受理界面···························································································81.1.1界面图......................................................................................................................81.1.2界面说明..................................................................................................................91.1.3支持模块................................................................................................................101.2受理流程··························································································111.2.1接单与订单处理流程............................................................................................111.2.2增加原快递服务订单流程....................................................................................131.2.3网上下单流程........................................................................................................151.2.4修改原快递服务订单流程....................................................................................171.2.5取消原快递服务订单流程....................................................................................181.2.6客服流程................................................................................................................201.2.7投诉理赔流程........................................................................................................211.2.8联通查询界面..........................................................................................................231.3先行赔付流程····················································································261.3.1关键词解释............................................................................................................261.3.2流程描述................................................................................................................261.3.3流程关注点............................................................................................................261.3.4流程图....................................................................................................................271.4与联通系统信息交互···········································································271.5标准语················································································...
