第1页共86页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页共86页冉月CRM呼叫中心系统版本号：V2.0用户操作手册目录第2页共86页第1页共86页编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第2页共86页1.概述...............................................................................................................................................4系统功能..................................................................................................................................4系统特点..................................................................................................................................42.软件环境要求...............................................................................................................................52-1系统安装要求....................................................................................................................52-2运行环境............................................................................................................................53.软件应用范围和对象...................................................................................................................64.软件安装过程指南......................................................................................................................64-1安装方法............................................................................................................................64-1-1冉月CRM呼叫中心系统软件安装........................................................................64-1-2登陆软件...............................................................................................................135网络组建.....................................................................................................................................155.1硬件安装..........................................................................................................................155.2服务器端配置...................................................................................................................166.档案管理.....................................................................................................................................206.1部门档案..........................................................................................................................206.2员工档案..........................................................................................................................226.3商品单位..........................................................................................................................246.4商品类别..........................................................................................................................266.5商品档案..........................................................................................................................266.6知识库类别......................................................................................................................306.7知识库..............................................................................................................................306.8查看知识库.......................................................................................................................
